Delivery

 

Moscow

The cost of courier delivery in Moscow (within the Moscow Ring Road) — 349 rub.

When ordering from 5 000 rub. — FOR FREE!

Delivery is carried out within 1-3 days from the moment of placing the order. Payment is made online or cash on receipt upon receipt.

 

St. Petersburg

The cost of courier delivery in St. Petersburg (within the Ring Road) — 349 rub.
When ordering from 5 000 rub. — FOR FREE !
Delivery of the order by courier will be made within 3-6 days after placing the order and is only available when online payment on the site.

 

Nizhny Novgorod

Cost of courier delivery in Nizhny Novgorod — 349 rub.
When ordering from 5 000 rub. — FOR FREE !
Delivery of the order by courier will be made within 3-6 days after placing the order and is only available when online payment on the site.

 

Delivery across Russia

The cost of delivery in Russia — 369 rub.

When ordering from 5 000 rub. — FOR FREE !

The dispatch of parcels by Russian Post is carried out within 1-3 days from the moment of placing the order.

Delivery times directly depend on the weight of the parcel and the distance between Moscow and the destination. Specify the target delivery time on the site «Pochta Rossii».

 

Pickup (Moscow)

You can independently pick up the order from our store at: Teatralniy proezd, h. 5, b. 1, «Tsentralniy Detskiy Mir na Lubyanke» (TSDM), 3rd floor, Hall «Magic» (opposite the tree «Alice in Wonderland»).

Before leaving, be sure to wait for confirmation of the manager that your order is reserved in the store and you can pick it up.

 

Payment

For your convenience, we offer several different payment options. Choose the one that is more convenient and convenient for you.

 

Cash

Cash you can pay at our point of self-delivery after inspection and inspection of goods or when accepting goods from the courier (cash payment to the courier is available only in Moscow).

 

Payment through payment systems

You can also make a very convenient prepayment option – online payment using payment systems without any commission! We work with Visa, Mastercard, Yandex.money, Webmoney and Qiwi. Pay for orders without commission through Internet banks of Sberbank, Alfabank, Promsvyazbank, VTB 24, bank Russian Standard. Pay for orders at payment points «Svyaznoy» или «Evroset» or through mobile operators MTS or Beeline.

Payment through payment systems

Bank transfer to the company’s current account

You can pay for the goods by making a transfer to the settlement account of “ZNATOK PLUS” company in any branch of the bank.

 

After processing the order, the store manager will contact you and provide the exact shipping cost. Next, we will bill and send you an e-mail receipt with the requisites for payment.

 

This method of payment is necessary when buying and paying for a large-sized product. We draw your attention that such educational toys as:

 

 

They are large and can not be sent by the Russian Post. We deliver them to your homes by transport companies. Please indicate this payment method when placing an order, if any of the above products are present in its composition.

 

Please note that the Internet store Znatok reserves the right to cancel the order and issue a refund to the addressee if the order in which any of the above large items were present was paid for by the Client with the delivery by Russian Post. We will certainly inform the Customer about this.

 

Cancellations

You can cancel your order at any time prior to its dispatch and you will be refunded its full cost. If the order has already been sent (that is, left the warehouse), you will have to wait for its delivery, and only after that it can be canceled.

Contact our support team for cancellation of your order, in case it was not sent by phone 8 (495) 258-44-98 or by e-mail to magazin@znatok.ru.

 

Return or exchange of goods

You can return the purchased item within 14 days, provided that it meets the following criteria:

 

We draw your attention that most of the products presented in our store are electronic toys that belong to the category of «technically complex products». These goods are not subject to unconditional refund or exchange, if for some reason they are not suitable for the buyer and do not have shortcomings.

 

Within 14 days from the date of purchase of the goods in our official online store «Znatok», if the product was faulty, you need to transfer it to the employees of our store for an independent examination of the goods in order to establish the cause of the malfunction. If the examination determines that the goods have failed due to the fault of the manufacturer, the customer has the right to return the full cost of the goods, or to replace the goods.

 

Warranty service

If the malfunction of the goods has occurred within a period exceeding 14 days from the date of purchase, the goods are subject to a free warranty repair in the official service center of «Znatok Plus» LLC.

The company «Znatok Plus» accepts goods for warranty and post-warranty service in the central office or parcels by mail.

 

LLC «ZNATOK PLUS».

Adress: 119421, Moscow, street Obrucheva, h. 4, b. 3, office 8.

We work from 10 to 18 on weekdays.

Phone: +7 (495) 258-44-93

 

You can ask any questions about the warranty repair at any time convenient for you by e-mail, info@znatok.ru.

This is more modern, convenient, and most importantly – a fast way to communicate. Appreciate your time!

 

We wish you pleasant shopping! We, in turn, will try to provide absolute comfort from the purchase in our online store!